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How to fix the grayed-out “Install” in the Fitbit app?
How to fix the grayed-out “Install” in the Fitbit app?

Learn How to Fix the Grayed-Out "Install" option in Fitbit

Updated over a week ago

Fitbit devices are great for tracking your steps, measuring your heart rate, monitoring your sleep, and even syncing with your favorite apps. However, if you want to install new apps on your Fitbit watch, you'll need the mobile app and your device updated to the latest version.

If you see the error message below in the Fitbit app when trying to install our app, it means your watch doesn’t have the latest software update.

Once you've updated your device, you're ready to install apps.


If you're having trouble installing apps, here are a few things to check:

  • First, try following this article from Fitbit to update your device.

  • If that doesn’t work, you can call Fitbit customer support who can help walk you through the steps to update your watch: (877) 623-4997

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