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I linked my Fitbit but I still don’t see my heart rate. What do I do with this?

Learn what to do when your app won't show your heart rate even when it's linked

Updated over a year ago

The FitOn app on Fitbit requires Wi-Fi access. You can check the Wi-Fi status of your watch by following these steps:

  • Go to the Settings app on your watch

  • Tap on About

  • Scroll down to IP Address. If it says Wi-Fi off then your watch is not connected.

Note: This feature isn’t available on Fitbit Sense 2, Fitbit Versa Lite Edition, or Fitbit Versa 4.

Easily reconnect your watch to Wi-Fi by following these steps:

  1. Open up the Fitbit app on your phone

  2. At the top left corner of the Today tab, tap your Account icon

  3. Tap on your Device

  4. Scroll down to find and tap Wi-Fi Settings

  5. Follow the on-screen instructions to reconnect or tap "Add Network" to connect to a new network

  6. Find the network that you want to connect your watch to

  7. Once done, you will see that your device has been connected to the Wi-Fi network

    If you have any problems or questions, please contact the Customer Support Team of Fitbit.

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